Center for Quality and Productivity Improvement, University of Wisconsin-Madison research, graduate study, reports (some available online) by experts including: W. Edwards Deming, George Box, Kaoru Ishikawa, Brian Joiner and Peter Scholtes.
Center for Quality of Management - Cambridge, Massachusetts. This informative site includes useful CQM Voice (newsletter articles), presentation reports, case studies the full text of their Journal and more. We congratulate the Center for helping move the Quality community forward by making their material available online.
Deming Electronic Network Articles and files, archive of DEN email list. Excellent site, definitely the first site to try for Deming info.
Poka-Yoke Page How to improve your systems and processes to reduce the likelihood of errors. Examples of systemic solutions (implement solutions which fix the root cause of problems rather than just symptoms).
Institute for Healthcare Improvement An excellent site for those interested in Quality Management in a Health Care environment.
Juran Institute - one of the largest collections of online Quality related articles.
Encyclopedia of Management Terms: Cause and Effect Diagram, Control Chart, Outcome Measures, PDSA Cycle, Red Bead Experiment, Root Cause Analysis, Six Sigma, Standardization, Seven Basic QM Tools, Statistical Process Control